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faq

Frequently Asked Questions

How Long Do Funds Take To Be Deposited?

Deposits will appear in your bank account within 2 to 3 business days depending on the time of the day your transactions are settled.Transactions processed over the weekend or bank holidays are initialised for deposit on the following business day.

Who Is Nockpay For?

If your business is looking for a better way to accept credit cards and debit cards, online or in-person payments, then Nockpay is a perfect payment gateway for you. We offer a wide range of tools and software solutions to make it faster and easier for you to get payments.

Are There Any Contracts Or Hidden Fees?

No! You can decide to close your account anytime without any penalty and there are no hidden fees. We at Nockpay, believe in transparency. You never again have to worry about setup fees, termination fees or any hidden charges.

How Does Signing Up Work?

You can sign up directly on our website using your computer or mobile phone. There is no need for complicated paperwork. The signup form takes as little as 5-minutes, asking you to enter basic information about your business, address and contact information.
Once you create your account, you can begin using it right away! Get started here.

Do I Need To Change Banks?

No! You can use your existing bank account, provided by your financial institution or credit union. Sole proprietors can use a personal bank account. Incorporated business and partnerships are required to use a business bank account.

How Can I Make Changes To My Account?

If you need to make changes to your account, such as change of bank details or registered address, please log into your account and alter it according to your preferences. If you do not see an option for information that you want to change, please reach out to customer care for assistance.