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What we collect
When you request a fee analysis, apply for a merchant account, or contact us, we collect the information you provide: your name, business name, contact details, and any processing statements or business documents you send. If you use our website we also collect standard technical data such as IP address, browser type, and pages visited.
How we use it
We use your information to prepare pricing, underwrite and service merchant accounts, provide support, and communicate with you about your account. We do not sell your personal information. We share it only with the banks, processors, and service providers necessary to deliver the services you've asked for, and only as needed.
Payment and cardholder data
Payment card data processed through Nock Pay services is encrypted in transit and at rest, and handled in accordance with PCI DSS requirements. We use tokenization so that raw card numbers are not stored on your systems or ours where it can be avoided.
Cookies
Our site uses cookies for essential functionality and to understand how visitors use the site. You can disable non-essential cookies in your browser settings; some features may not work as intended if you do.
Data retention
We retain application and account records for as long as required by our banking partners and applicable financial regulations, then dispose of them securely. Marketing contact data is retained until you ask us to remove it.
Your rights
You may request access to, correction of, or deletion of the personal information we hold about you, subject to legal and regulatory retention requirements. To make a request, contact us at the address or phone number below and we'll respond promptly.
Contact
Nock Payments, 360 Central Ave, Suite 800, St. Petersburg, FL 33701. Phone 1-888-246-7505, Monday through Friday, 9–6 EST.
Agreement to terms
By accessing this website or using Nock Pay services, you agree to these terms. If you don't agree, please don't use the site or the services. These website terms are separate from the merchant processing agreement that governs an active merchant account.
Services
Nock Pay provides merchant services including payment processing, point-of-sale hardware, ACH services, chargeback management, and merchant cash advances. Availability, pricing, and eligibility for any service depend on underwriting approval by our banking partners.
Quotes and pricing
Rates and savings figures presented on this site or in a fee analysis are illustrative estimates based on the information provided to us. Final pricing is confirmed in writing in your merchant processing agreement, and only that document is binding.
Your responsibilities
You agree to provide accurate information in your application, to comply with card network rules and applicable law in how you accept payments, and to maintain PCI compliance for the environments under your control.
Intellectual property
The Nock Pay name, logo, site content, and materials are owned by Nock Payments and may not be reproduced or used without written permission.
Limitation of liability
To the fullest extent permitted by law, Nock Payments is not liable for indirect, incidental, or consequential damages arising from use of this website. Liability relating to merchant services is governed by your merchant processing agreement.
Changes
We may update these terms from time to time. Continued use of the site after a change constitutes acceptance of the revised terms.
Governing law
These terms are governed by the laws of the State of Florida, without regard to conflict-of-laws principles.